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About your stay in hospital
Consent and Treatment
Tests, examinations and treatments will be explained to you by the doctors, nurses and other health professionals looking after you. You may be asked to sign a consent form for treatment. If there is anything you do not understand, please ask your clinician to repeat or clarify what they meant. It is important to us that you fully understand the risks and benefits of your care and treatment at all stages, and we encourage you to ask questions, in order that you can give informed consent.
For further information about consent, including consent for a child, please see our Inpatient Information Guide.
If you wish, a friend or relative may be present when tests or treatments are explained to you. As part of your treatment, you may be referred to other specialist doctors or other healthcare professionals, such as physiotherapists or x-ray staff.
Health Rights Information Scotland produces a range of booklets which offer clear, accurate and up to date information about your health rights. Booklets can be found in leaflets throughout the hospital, via the Health information (HI) Project, or by visiting NHS Inform http://www.nhsinform.co.uk/rights.
Information about your care and treatment
If you or your relatives wish to discuss any aspect of your care or treatment with your doctor, this can be arranged by the relevant Medical Secretary. Please ask a nurse to arrange this for you.
With some exceptions, you have a legal right to view the personal details held about you. There will be a fee involved for the copying of records.
If you would like to apply for access to these details, please write to:
Information Governance Manager
Western Isles Health Board
37 South Beach
Isle of Lewis
Tel: 01851 702997
You have the right to request a second opinion. If you feel this is necessary, please ask the consultant or doctor in charge of your care.
Hand hygiene and infection control
NHS Western Isles is proud that our infection rates remain low and that our hand hygiene compliance rate is consistently high.
Hand washing is the single most important measure for reducing the spread of bugs, such as MRSA. Patient and relative information leaflets and posters can be accessed in all wards.
Hand hygiene stations are in place outside all wards – these are for patients, visitors and staff – and we strongly encourage their use.
Change of Ward/Room
In certain circumstances, it may be necessary to transfer you to another room or ward. If this happens, the reason for the change will be explained to you and your next of kin will be informed. Single rooms are allocated strictly in accordance with each individual patient's clinical need.
NHS Western Isles is working towards a full smoking ban on all sites and grounds. This will come into effect on November 30, 2013. Until this date, smoking is only permitted in designated smoking areas.
Patients are offered three main meals a day, consisting of breakfast, lunch, and evening meal (including provision for special diets). If you require a special diet, please let us know as far in advance as possible so that we can make necessary arrangements.
Patients select their choices from individual menu cards and are offered a choice of portion size. Hot beverages are available on each ward and are served at breakfast-time, mid-morning, mid-afternoon, with the evening meal and in the late evening.
Within all our hospitals, a protected mealtime is in place to ensure that non-essential routine work is not carried out during breakfast, lunch and evening meal times.
Other services for patients
Newspapers are available daily from the shop in Western Isles Hospital (except Sundays). Newspapers can be purchased on request for patients in Ospadal Uibhist agus Bharraigh and St Brendan's Hospital.
Televisions are available in the day rooms and sitting rooms. Some wards have portable televisions for patients to use.
The Spiritual Care Department provides a range of services to patients, relatives and staff. These include:
- Bedside visits
- Regular religious services
- Bereavement services
- Chaplains are on call 24/7 and are available to see you at any time if you wish. Please ask staff on the ward to call a Chaplain for you if you so wish.
For further information about services for patients, see the Inpatient Information Guide.
We hope you have found the information above useful. If you have any comments or suggestions, please use our Feedback Form.