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FAQ
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What if I need to see a doctor when my GP surgery
is closed? Q. What if I need to see a doctor when my GP surgery is closed? A. When you, or someone you care for is unwell and you feel it can't wait until your GP surgery re-opens you can call NHS 24 on 08454 24 24 24 Q. How can I see a dentist at nights and weekends? A. In an out of hours emergency all calls are triaged via NHS24. Patients are asked to contact them on 08454242424. Q. How can I find an NHS dentist? A. If you would like to register with a Dentist please contact your local Dentist from the list below. It may be that there is a high demand in your area and your name will be placed on a list for patients awaiting registration. Should you require emergency treatment the local clinic will triage your request and offer an appropriate appointment.
Q. Who do I contact if I am seriously concerned about my mental health or that of someone else? A. During office hours if you have concerns about your mental health you should contact your GP in the first instance. They will be able to help and if necessary refer you to appropriate mental health services. At night or weekends you should call NHS24 on 08454 24 24 24. They will be able to help and if necessary will refer you to appropriate out of hours mental health services. Q. How can I complain? A. If you can, first talk to a member of
staff involved in your care. If you do this, they can try to sort
out your complaint on the spot. We try to give you the best possible
care and treatment. Staff value comments, good or bad, to help them
improve the service. If you are not happy about anything, please
let a member of staff know. If you need to take your concern further
then please use the links on this page: Q. Can someone help me complain? A. Yes - You can get help from the Independent
Advice and Support Service. This service provides free, confidential,
impartial and independent advice to enable users of NHS Western
Isles services and its population to deal with a wide range of issues,
including queries, concerns or complaints about NHS services. Where
issues are impacting on health, appropriate advice relating to benefits,
housing, money advice, employment etc. will be provided. The nature
of the assistance provided will depend on a client's needs and ranges
from the provision of information to negotiating on behalf of clients.
More information is available at www.cas.org.uk Q. How can I access my medical records? A. You can see your records and, if you choose, you can get a copy. If you ask a member of NHS staff providing your care, they might show you your records, or suggest that you come back to do this. However, staff don't have to show you your records unless you ask in writing. Write to the practice manager at your GP surgery, or the Medical Records Manager at the hospital or other NHS organisation which holds your records or where your treatment has been taking place. For more guidance go to these pages of the Health Rights Information Scotland website, or click on the following booklet . Q. Can I change my doctor (GP)? A. Anyone can change their GP without giving a reason. If you have moved out of the area covered by your GP you can ask them if they are willing to continue visiting and treating you at your new address. They will have to let the local health board know that they are willing to do this. When you have found another GP who will accept you as a patient,
give your medical card to the surgery for registration. It is then
sent to the health board, which will send you a new card. If you
have lost your medical card the surgery will have a form which is
sent instead. Q. Can I refuse medical treatment? A. You have the right to refuse medical treatment unless you have a notifiable disease or you have been detained for psychiatric reasons (usually called being sectioned). A patient's consent is needed for most medical matters, but simply going to see a doctor can be regarded as implied consent for an examination or treatment. If you are concerned about a specific type of treatment, the doctor is obliged to describe other forms of treatment that are available. Forcing treatment on a patient who has refused can be considered assault. Refusing medical treatment for a child is different. If a parent refused treatment for a child, the doctor is obliged to treat the child if it is considered necessary. You have a right to refuse or stop treatment at any time, even if this means you may die. If you are concerned that you will be unable to make your wishes known at a later stage in an illness, it may be wise to tell the doctor at what stage you want to stop treatment. [back to top] If your question is not answered on this page please go to the
Health Rights Information Scotland website or contact us for more
information. Alternatively click on the following document, which
explains what you can expect from us: Citizens Advice Bureau Scotland can also help you. You may suggest a question for this page through our feedback facility.
Q. How can I find an NHS dentist? A. If you would like to register with a Dentist please contact your local Dentist from the list below. It may be that there is a high demand in your area and your name will be placed on a list for patients awaiting registration. Should you require emergency treatment the local clinic will triage your request and offer an appropriate appointment. Western Isles Dental Centre Tarbert Dental Clinic Lochmaddy Dental Clinic Linaclete Dental Clinic Lochboisdale Dental Clinic Dental Clinic |
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