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Our staff are committed to introducing themselves to you whenever they meet you or provide you with clinical care. We’re here to help. Please speak to one of our staff if there is anything you want to tell us or would like us to know.

What to expect:

It is our responsibility to make sure that our wards, departments and services deliver high quality care that is safe, person-centred and effective.

What this means for you:

Safe

• We will ensure our environments are safe places that are clean and well maintained.
• We will check on our patients frequently to ensure their safety and comfort.
• We will minimise the risk of infection by following NHS Western Isles Standard Infection Control Precautions.
• We will monitor standards of care and practice through a range of quality improvement measures and take action to improve care where necessary.

Person-Centred

• We will treat all patients, carers, relatives and staff with care and compassion and value them as individuals.
• We will ensure that our patients are informed about and involved in the care which is planned for them. With their consent, we will ensure that their carers are also involved.

Effective

• We will take action if clinical practice and standards fall below an acceptable standard.
• We will carefully consider any feedback received from patients, carers, relatives or staff.
• Staff will perform effectively within their roles and will be encouraged and supported to develop their knowledge and skills.

Additional Support

If you feel that you, or a relative who we are caring for, would benefit from some additional support to make their stay more comfortable, or to help them communicate, please ask a member of staff. We offer:

• Communication tools through Speech & Language, such as Boardmaker
• Playlist for Life, the personalised music playlist
• What Matters To You, highlighting the most important things to you
• Alternative support (such as hearing loops)
• Languageline, for those who need support in other languages
• Signposting to other support groups

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Halo is mise…………….

Tha an luchd-obrach againn fo uallach airson innse dhuit cò iad ge b’ e uair ‘s a choinnicheas iad riut neo ge b’ e uair a bheir iad dhuit cùram clionaigeach. Tha sinn ann a seo airson cabhair a dhéanamh ort. Abair ri neach sam bith dhe’n luchd-obrach againn ma tha rud sam bith tha thu miannach innse dhuinn neo a bu chaomh leibh gu’m bitheadh fios againn ma dheidhinn.

Bu chòir dùil a bhith agaibh ri:

Tha e mar dhleastanas oirnne a dhéanamh cinnteach gu’n téid cùram aig àrd-mhathas a lìbhrigeadh leis na ùardan, roinnean is seirbhisean againn ann an dòigh a tha sàbhailte, pearsa-socraichte is éifeachdach.

Gu dé a tha seo a’ ciallachadh dhuibh:

Sàbhailte:

• Nì sinn cinnteach gur e àitichean sàbhailte a th’ anns na h-àrainneachdan againn, a tha glan is air an deagh-chumail.
• Bheir sinn sùil air na h-euslaintaich againn gu minic gus an t-sàbhailteachd is comhfhurtachd aca a dhìon.
• Lùghdaichidh sinn an cunnart co-cheangailte ri galaran tre a bhith a’ leantainn Earalasan Casg-Ghalaran Bun-Tomhasach NHS Eileanan Siar.
• Cumaidh sinn sùil air bun-tomhasan cùram is cleachdadh tre raon de cheumannan leasachadh air mathas is gabhaidh sinn gnìomh gus cùram a leasachadh far am bheil feum.

Pearsa-Socraichte

• Làimhsichidh sinn euslaintaich, luchd-cùram, luchd-dàimh is luchd-obrach uile gu léir le cùram is truas, a’ cuir luach orra mar phearsachan fa leth.
• Nì sinn cinnteach gu’n téid fios air an leigeil gu na h-euslaintaich againn co-cheangailte ris a’ chùram a thathas ri ullachadh dhaibh agus gu’n téid iad an gabhail a-steach ann. Leis an aonta aca nì sinn cinnteach gu’m bìdh na luchd-cùram aca cuideachd an lùib an cùram.

Éifeachdach

• Gabhaidh sinn gnìomh ma chrìonas cleachdadh clionaigeach is bun-tomhasan fo ìre de mhathas.
• Nì sinn cnuasachadh gu faicilleach air fios air- ais sam bith a gheibh sinn bho euslaintaich, luchd-cùram, luchd-dàimh neo luchd-obrach.
• Obraichidh an luchd-obrach againn gu math am broinn na dreuchdan aca agus théid am misneachadh is taiceachadh gus an t-eòlais is sgilean aca a leasachadh.

Taic a bharrachd

Ma tha thu a’ faireachdain gu faigh thu, neo neach-dàimh a tha a’ faighinn cùram bhuainn, buannachd bho taic a bharrachd fhaotainn gus an ùine-fuireachd còmhla ruinn a dhéanamh na’s comhfhurtail neo cuideachadh a thort dhaibh ann an dàimh ri conaltradh, foighnichibh ma ‘s e bhur toil neach dhe’n luchd-obrach. Tha sinn a’ tabhainn:

• Innealan Conaltraidh tro Leasachadh Cainnte is Cànan, leithid Boardmaker
• Liosta-Cluich airson Beatha, an liosta-cluich ceòl pearsanta
• Gu Dé Tha Cudthomach Dhuibh, a’ soillseachadh na rudan as cudthomaiche ‘nar sealladh
• Taic eile (leithid lùban claisneachd)
• LanguageLine, dhaibhsan a tha a’ cuir feum air taic ann an cànanan eile
• A’ seòladh gu buidhinn-taic eile.