Getting the Right Care for You
We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Emergency Departments (ED) so they can look after patients with life-threatening conditions..
If you are unsure call NHS 24 on 111 or read the information below.
Choose the right option for your condition
Self Care and NHS Inform
Self care is the best option when you have a minor illness or injury, or for further advice contact NHS Inform.
When to Visit Your Pharmacist
Your Pharmacist can help with many common health issues such as coughs, colds, sore throats and stomach upsets etc. There is no need to make an appointment.
When to Contact Your GP
When you have an illness or injury that won’t go away, make an appointment to see your General Practitioner (GP). If your condition really can’t wait until your surgery re-opens, contact NHS 24 on 111.
When to Call NHS 24
For immediate advice when your GP surgery or Dental Practice is closed and you’re too ill to wait until it re-opens call NHS 24 on 111.
When to Contact an Optometrist (Eyes)
If you have a problem with your eyes, your high street optician will have an optometrist who can help. If you have scratched your eye or have something stuck in your eye, you should attend your nearest MIU.
When to Visit Your Dentist
Visit your Dentist for regular check ups, planned routine treatment and emergency care. Advice and information is also available by calling the Dental Advice Helpline on 0141 201 4209.
Contact for Issues With Mental Health
For mental health problems contact your GP. Your GP can make a referral to your local Community Mental Health Service. If you need support when your GP surgery is closed, call NHS 24 on 111.
When to Use the Virtual Emergency Department
Our Virtual A&E service is for urgent but non-life-threatening injuries or illnesses. Access it by calling NHS 24 on 111 if you think you need to go to A&E and your GP is closed.
When to visit the Emergency Department
A&E is for serious accidents or serious emergencies such as strokes, heart attacks or serious head injuries. If you think it is life threatening you can also call 999.
When to Call 999
999 is only for serious illnesses or injuries. This may include a suspected stroke or heart attack or a serious injury or sudden, serious illness.
Where to get help for addictions
You can either self-refer direct to local specialist teams or contact your GP. Crisis services are available via Western Isles Hospital switchboard (01851 704704) or there are various voluntary organisations operating in your local area.
Emergency Social Work Service
The service provides assessment and intervention in emergency situations to relieve acute risk. We deal with referrals which are too urgent to wait for Social Work Service offices to re-open.
Covid-19 What to Do if Symptomatic
Find out what to do and who to contact if you have symptoms of COVID-19.
Who to Contact About Sexual Health
We offer family planning services, information, advice and contraceptive supplies, free of charge, throughout the Western Isles.