National Healthcare Experience Survey 2017/18
Published on 30 April 2018
A survey of over 130,000 people has found that the majority of GP patients and social care users report a positive experience of their care. However, an overarching finding was that respondents were slightly less positive than in previous surveys, in particular about accessing GP services and support for carers.
GP Practice Access and Care
Eighty three per cent of people rated the overall care provided by their GP practice positively, this was down two percentage points from the last survey and seven percentage points compared to the first Health and Care Experience survey in 2009/10.
Out of Hours Care
In the last year, 45 per cent of people got advice or treatment from an Out of Hours (OOH) service. Most people (83 per cent) were positive about the overall care they had experienced from the service they ended up receiving treatment or advice from. People were most positive about understanding the information they were given and feeling that they were listened to (rated positively by 93 and 92 per cent of people respectively). This is consistent with the most positive aspects of care at the GP practice.
Care, Support and Help with Everyday Living
Of those who received formal help and support, 80 per cent rated the overall help, care or support services as either excellent or good. This is slightly lower than the results from the 2015/16 survey and a decrease from 83 per cent in 2013/14.
Experiences of Carers
The survey indicated that 16 per cent of people look after or provide regular help or support to others. Overall, when asked about specific aspects of caring, people were less positive than they were in previous years.
Information for each individual GP practice can be found by following the instructions on the link below:
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- LAST REVIEWED ON: January 27, 2020