Also known as the Flow Navigation Centre, you can use this service to get quick, direct access to emergency care, either through a video or telephone consultation.
You can receive treatment from the comfort of home, without having to visit a busy Emergency Department.
When to use the Flow Navigation Centre
If you think you need to go to an Emergency Department, but it’s not life-threatening, and you can’t speak to a GP, you can access the Flow Navigation Centre. To do so, call NHS 24 on 111.
The NHS24 triage team may feel you could benefit from a virtual Emergency Department appointment and will refer you directly. Depending on your needs, they will provide more appropriate advice and treatment options.
If you get an appointment with the Flow Navigation Centre, a team of emergency care nurses and medics will provide you with a virtual, or telephone consultation.
Just like a physical Emergency Department, after your consultation a number of things can happen:
- You may receive self-care advice and told to phone back if your symptoms worsen
- If you require physical treatment, you could be given a scheduled arrival time at one of our Emergency Departments
- You may be referred to a more appropriate specialist service.
The local Flow Navigation Centre is provided by NHS Western Isles in partnership with NHS Highland. It operates seven days a week and covers the whole of the Western Isles.