Wednesday, 18 October 2017

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‘When I arrive at hospital’

Western Isles Hospital

When you arrive at hospital, please report to the Admission Desk in the Outpatient Department. Hospital reception staff will be able to direct you there if you are unsure of where to go.

Staff will require your admission letter or card. You will be asked to confirm some details, such as your name, address, date or birth and GP details. You will then be given an admission form and a set of case note labels to take with you, and you will be directed to the ward that is expecting you.

The ward that you will be admitted to will may have male and female patients in it (with the exception of the Maternity Unit). You will be admitted to a single sex room (called a ward or bay), or you will be admitted to a single room. (The Day Surgery Unit and High Dependency Unit are mixed sex bays).

Each ward will have a list of named nurses who will be responsible for your care from admission until you are discharged from hospital. You may be asked to wear a personal identity bracelet which must be worn at all times during your stay.

On the ward, a member of staff will welcome you and introduce themselves. They will show you to your bed, and any other areas of the ward, such as the day room.

Your name will be checked, and you will be asked a number of questions about the following:

  • What medications you are taking.
  • Information about allergies.
  • Whether you have brought valuables with you.
  • Any special dietary requirements.
  • Any problems with eyesight, hearing or speech.
  • Any problems with mobility.

Let the staff know how you would like to be addressed, e.g. Mrs Macleod or Mary.

Ospadal Uibhist agus Bharraigh and St Brendan's Hospital

These hospitals do not have designated admission offices, but when you arrive, you will be met by a member of staff and shown to your ward (patients should report to reception).

You can expect the same level of service as described for Western Isles Hospital (above). The types of ward and facilities offered in our hospitals vary. You can expect to be admitted to a shared single sex room or a single room.

We hope you have found the information above useful. If you have any comments or suggestions, please use our Feedback Form.

Radiology department